The platform holds your first month’s rent and releases it to the landlord 24 hours after you move in, provided there are no major issues reported. This system is designed to give you peace of mind when booking online.

You typically have a short window after move-in to report any serious issues if the property is not as described. If a valid issue is raised within that period, the platform may pause payment to the landlord while reviewing the case.

No. Security deposits are usually paid directly to the landlord, either before arrival or at check-in. Always check the listing details for exact deposit terms.

Extensions depend on room availability and landlord approval. If you’d like to extend your stay, contact the landlord directly as early as possible.

Not always. Most bookings require landlord approval. Your booking is only confirmed once:

• The landlord accepts your request
• You complete the required payment
• Until then, the room is not secured.